Project a Positive and Professional Image

Synopsis

"You never get a second chance to make a good first impression." Projecting a positive image helps to create a winning impression that lasts. In this workshop, participants will learn how to groom themselves professionally for service, project a positive body language in customer centric settings, and create delightful service interactions with customers.

Overview

In this e-learning module, you will learn the importance of a professional image, who our customers are and their expectations, some examples of good personal care practices and methods to build connections with our customers.