Essentials of Email Writing

This e-Learning module covers the fundamentals of good business writing, and the essential tips to improve the readability of your emails. Participants will gain knowledge on improving their email credibility through observing proper email etiquette.

At the end of this e-Learning module, participants will be able to

  • Decipher when to use email as a medium of communication
  • Calibrate the level of formality and tone of email writing for different targeted audience
  • Organise email writing in a structured format
  • Choose the right choice of words to convey intended message
  • Proof reading your email before sending out
  • Adopt best practices in email writing