Rising Above Conflicts

Course Overview

Conflict within teams is inevitable, but if managed properly, could draw positive outcomes. Participants will learn the critical steps to conflict resolution and effective methods of negotiation to defuse tension between individuals and work teams. Through acknowledging differences and engaging in constructive resolution, a unified team can overcome conflicts and make significant progress toward accomplishing goals.

Course Objectives

·Acknowledge the differing types of conflict in the workplace
·Tracing the root cause(s) of conflicts and their detrimental effects to workplace relations
·Deploy a range of conflict resolution strategies to defuse tensions from conflicting parties
·Techniques to repair broken ties and to heal strained relations
·Harvest good relations amongst individuals and teams to avoid conflicts in the workplace